FAQs

A curated collection of frequently asked questions

12 articles in this collection
Written by Cameron Desautels and Matt Darner

What is CollBox?

What is the CollBox service used for?
Written by Cameron Desautels
Updated over a week ago

Why should I use CollBox?

What makes CollBox better than chasing payments or finding a collection agency myself?
Written by Matt Darner
Updated over a week ago

Who is collecting my invoices?

Once I submit something to CollBox, who does the collection?
Written by Matt Darner
Updated over a week ago

How much does CollBox cost?

Pricing details for using the CollBox service
Written by Cameron Desautels
Updated over a week ago

When will I get paid?

You've submitted past-due invoices for collections and some or all of them have been collected
Written by Cameron Desautels
Updated over a week ago

How can I provide additional information to the collector?

Have additional information for the collection agency? Here's how to provide it.
Written by Cameron Desautels
Updated over a week ago

What should I do if a client contacts me directly?

You've already sent a customer to collections and they contact you directly
Written by Cameron Desautels
Updated over a week ago

What if a client pays me directly?

You've submitted a customer to collections and they remit payment to you directly instead of the collection agency
Written by Matt Darner
Updated over a week ago

What if my customer still won't pay?

Your customer refuses to pay despite being sent to collections
Written by Matt Darner
Updated over a week ago

Can I cancel a placement?

How cancellation works in debt collection
Written by Cameron Desautels
Updated over a week ago

What is CollBox Direct?

Understanding our agency partnership program
Written by Cameron Desautels
Updated over a week ago

Can I pay a bill or debt with CollBox?

Understanding what CollBox is and isn't
Written by Cameron Desautels
Updated over a week ago