FAQs

A curated collection of frequently asked questions

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12 articles in this collection
Written by Cameron Desautels and Matt Darner

What is CollBox?

What is the CollBox service used for?
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Written by Cameron Desautels
Updated over a week ago

Why should I use CollBox?

What makes CollBox better than chasing payments or finding a collection agency myself?
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Written by Matt Darner
Updated over a week ago

Who is collecting my invoices?

Once I submit something to CollBox, who does the collection?
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Written by Matt Darner
Updated over a week ago

How much does CollBox cost?

Pricing details for using the CollBox service
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Written by Cameron Desautels
Updated over a week ago

When will I get paid?

You've submitted past-due invoices for collections and some or all of them have been collected
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Written by Cameron Desautels
Updated over a week ago

How can I provide additional information to the collector?

Have additional information for the collection agency? Here's how to provide it.
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Written by Cameron Desautels
Updated over a week ago

What should I do if a client contacts me directly?

You've already sent a customer to collections and they contact you directly
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Written by Cameron Desautels
Updated over a week ago

What if a client pays me directly?

You've submitted a customer to collections and they remit payment to you directly instead of the collection agency
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Written by Matt Darner
Updated over a week ago

What if my customer still won't pay?

Your customer refuses to pay despite being sent to collections
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Written by Matt Darner
Updated over a week ago

Can I cancel a placement?

How cancellation works in debt collection
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Written by Cameron Desautels
Updated over a week ago

What is CollBox Direct?

Understanding our agency partnership program
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Written by Cameron Desautels
Updated over a week ago

Can I pay a bill or debt with CollBox?

Understanding what CollBox is and isn't
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Written by Cameron Desautels
Updated over a week ago