What is Assist?

Looking to get paid and keep 100% of the amount recovered? Read on!

Our Assist service was created to be a friendly extension of an SMB’s back office that gives peace of mind that an A/R professional is following up on their accounts at a fraction of the price of a full-time hire.

It’s designed to be a friendly, yet effective solution to get you paid for your hard work while making you look good in the process. We only use professional A/R specialists who are courteous, persistent, and friendly.

And the best part - you keep 100% of the amount recovered!


For a low monthly fee, your assigned A/R specialist will reach out to your customer(s) on a weekly basis via phone calls and email reminders. Having your very own A/R specialist monitoring your receivables within the CollBox platform allows you to have it all in one place.

In addition to the weekly touches, your A/R specialist can resend invoices on your behalf, accept payment via your preferred method, and conduct A/P contact discovery. 

Assist is proven to increase recovery and retention while accelerating turnaround on A/R. It's even helped clients find and rectify clerical errors in their accounting. 


Assist is recommended for users with overdue invoices from 0-90 days past-due. For users with overdue invoices greater than 90 days, our Collect service is likely the better fit.

Here are some key indicators that Assist may be the solution for you:

  • You have 5 or more customers that don't pay invoices on time (or at all)
  • You have any customers who don't pay invoices on time and have an account balance of $1,000 or more (each)
  • You don't have time and/or don't want the conflict that comes from calling customers who don't pay
  • You have better things to do with your time than to chase past-due invoices

If you're interested in learning more about how Assist can help you, please reach out directly to support@collbox.co and we'll gladly put you in touch with one of our team members!