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Frequently Asked Questions

Frequently Asked Questions

We get asked these a lot. Maybe you have some of the same questions?

The Basics

What is CollBox?

How long does the collections process take?

Can CollBox help collect rent?

How much does CollBox cost?

Why should I use CollBox?

Who is collecting my invoices?

Is this debt buying or factoring?

Can I pay a bill or debt with CollBox?

What is CollBox Direct?

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Next Steps

How does credit reporting work when using CollBox?

How can I request a status update?

How to request credit reporting

Add a user to a company account

How can I contact the servicer?

Will CollBox automatically send my past-due accounts to collections?

If I update data in my accounting system, how long will it take to show up in my CollBox account?

What is the difference between a consumer and a commercial collection?

When and how will I get paid?

How can I provide additional information to the servicer?

What should I do if a client in collections contacts me directly?

What if a client pays me directly?

What if my customer still won't pay?

Can I cancel a placement in Collect?

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