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Frequently Asked Questions

Frequently Asked Questions

We get asked these a lot. Maybe you have some of the same questions?

Manage Team access with new Permissions Settings

What if a judgment has already been awarded to me on my debt?

How can I close my account with CollBox?

What do I need before engaging with a new customer?

Can I use CollBox to collect on a personal debt?

What if the servicer's attempts to collect payment are unsuccessful?

What if an eviction notice or lien has already been filed for my debt?

What if my debtor filed for bankruptcy?

The Basics

What is CollBox?

How long does the collections process take?

Can CollBox help collect rent?

How much does CollBox cost?

Why should I use CollBox?

Who is collecting my invoices?

Is this debt buying or factoring?

Can I pay a bill or debt with CollBox?

What is CollBox Direct?

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Next Steps

How to lock a customer

How to request credit reporting

How can I provide additional documents to the servicer?

Can I cancel a placement in Assist?

How does credit reporting work when using CollBox?

How can I request a status update?

Add a user to a company account

How can I contact the servicer?

Will CollBox automatically send my past-due accounts to collections?

If I update data in my accounting system, how long will it take to show up in my CollBox account?

What is the difference between a consumer and a commercial collection?

When and how will I get paid?

How can I provide additional information to the servicer?

What should I do if a client in collections contacts me directly?

What if a client pays me directly?

What if my customer still won't pay?

Can I cancel a placement in Collect?

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